• Crafted from premium polyester for exceptional quality and breathability.
• Features a waterproof and windproof design to shield against the elements.
• Enhanced with a thickened fleece lining for superior insulation during winter's chill.
• Multiple zipper pockets, including chest, side, and interior pockets, provide ample storage.
• Removable hoodie for versatility in varying weather conditions.
• Elastic cuffs with hook and loop fasteners ensure a snug fit to keep out wind and snow.
• Adjustable drawstring on the hoodie for a customizable fit.
• Ideal for skiing, snowboarding, hiking, climbing, camping, and other outdoor activities.
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Notice:

1. Unique Sizing: Our sizes may differ from other sellers. Please refer to our Size Chart when selecting your size.
2. Size Measurement Difference: Please allow for a 1-3cm difference in size measurement.

3. Contact Us: If you have any questions about our products or your order, please reach out to us first.

    

    

Frequently Asked Questions (FAQ)

Welcome to Cairns Closet’s FAQ! Here you’ll find answers to common questions about orders, shipping, returns, and customer support.

Customer Support

Q: How can I contact Cairns Closet’s customer service?
A: You can reach our customer support team by email at support@cairnscloset.com or via our contact form on the website. We aim to respond within 24 hours on business days.

Q: What are your customer service hours?
A: Our team is available Monday to Friday, from 9 AM to 6 PM (local time).

Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within 2 hours of placing them. Please contact customer support immediately if you need to make changes.

Shipping

Q: Where do you ship to?
A: We currently ship to addresses within Canada and the United States.

Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-10 business days. Please allow 1-2 business days for order processing.

Q: How can I track my shipment?
A: Once your order ships, we will send you a tracking number via email. You can use it to track your package on the carrier’s website.

Q: Do you offer expedited shipping?
A: Yes, expedited shipping options are available at checkout for an additional fee.

30-Day Return Policy

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Q: How do I initiate a return?
A: To start a return, please contact our customer support team at support@cairnscloset.com with your order number and reason for return. We will provide you with instructions and a return shipping label if applicable.

Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q: When will I receive my refund?
A: Refunds are processed within 7 business days of receiving the returned item. The amount will be credited back to your original payment method.