Q: How can I contact Cairns Closet’s customer service?

A: You can reach our customer support team by email at support@cairnscloset.com or via our contact form on the website. We aim to respond within 24 hours on business days.

Q: What are your customer service hours?

A: Our team is available Monday to Friday, from 9 AM to 6 PM (local time).

Q: Can I change or cancel my order after placing it?

A: Orders can only be modified or canceled within 2 hours of placing them. Please contact customer support immediately if you need to make changes.

Q: Where do you ship to?

A: We currently ship to addresses within Canada and the United States.

Q: How long will it take to receive my order?

A: Standard shipping typically takes 8-12 business days. Please allow 1-3 business days for order processing.

Q: How can I track my shipment?

A: Once your order ships, we will send you a tracking number via email. You can use it to track your package on the carrier’s website.

Q: What is your return policy?

A: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Q: How do I initiate a return?

A: To start a return, please contact our customer support team at support@cairnscloset.com with your order number and reason for return. We will provide you with instructions and a return shipping label if applicable.

Q: Are return shipping costs covered?

A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q: When will I receive my refund?

A: Refunds are processed within 7 business days of receiving the returned item. The amount will be credited back to your original payment method.