14 Days Return Period
We stand our products. If you don't love your purchase for any reason, let us know within 14 days of receiving your item.
FAQs
Q: How can I contact Cairns Closet’s customer service?
A: You can reach our customer support team by email at support@cairnscloset.com or via our contact form on the website. We aim to respond within 24 hours on business days.
Q: What are your customer service hours?
A: Our team is available Monday to Friday, from 9 AM to 6 PM (local time).
Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within 2 hours of placing them. Please contact customer support immediately if you need to make changes.
Q: Where do you ship to?
A: We currently ship to addresses within Canada and the United States.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 8-12 business days. Please allow 1-3 business days for order processing.
Q: How can I track my shipment?
A: Once your order ships, we will send you a tracking number via email. You can use it to track your package on the carrier’s website.
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Q: How do I initiate a return?
A: To start a return, please contact our customer support team at support@cairnscloset.com with your order number and reason for return. We will provide you with instructions and a return shipping label if applicable.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days of receiving the returned item. The amount will be credited back to your original payment method.

To fully appreciate the luxury of our Cashmere Sweater, simply slip it on and revel in the unmatched softness and warmth it provides. Pair it with your favorite jeans for a casual yet refined look, or layer it over a button-down shirt for a more polished ensemble.
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